Appointments....

I can't believe the number of people who make appointments with a sales consultant and just blow them off. It's incredible. I would NEVER just blow it off without a phone call or some type of communication. No wonder sales consultants get a bad reputation of always calling you because if a customer skipped out on an appt. with me, I would be calling to follow up too!!!

I can understand that life happens or your schedule gets busy all of a sudden but most people do not show up and do not call. Can you believe that? Not even a phone call to say they are not coming or that they bought elsewhere or that they are running late, etc. Now, if a sales consultant didn't show up for an appointment, the customer would complain and then go all around town saying how bad things are.

Would you skip out on a doctor's appointment without calling? Would you not call your friend if you are supposed to meet them and you are late? Would you show up late to a movie even??!!! I know that these situations aren't exactly 100% the same, but common courtesy does not exist for sales consultants most of the time. And our guys are good guys......

I understand that it's part of the business but it's really amazing the things you learn about people and human kind when you work in a car dealership.

yy